Crackle FAQ

Getting Started

General Questions

Watching Videos

Embedding Videos

Edit Profile

Subscriptions

Playlists

Contests

Accounts and Policies

Account Information

TOS and Privacy Policy

PSP

Getting Started

General Questions

General Questions

What is Crackle?
Crackle, Inc. is a multi-platform video entertainment network and studio that distributes iconic Movies and TV Shows, and high quality Original Programming. Crackle's addictive channels and shows reach a global audience across the Internet, in the living room, and on devices including a broad range of Sony electronics.
How can I join Crackle?
To join Crackle, click on the 'Join' link on the top right corner of the home page. Enter all required information into the form and click the 'Join' button. You will then receive a confirmation email. You must click on the link in this email in order to confirm your email address and activate your account.
I never received the confirmation email.
When you register, a confirmation email is sent immediately to your email inbox. If it doesn't arrive, it is either a) because your spam filter inadvertently tagged it as spam - please check your spam folder or b) you misspelled your email address during registration. Please try registering again.
I forgot my password. How can I log in?
Go to Crackle.com and click on 'Login'. Click on 'Forgot your password?' and enter your email address in the provided field. Your password will be emailed to you immediately.
How do I get to my profile page?
You must be a member of Crackle to view your profile page. If you are not a member of Crackle yet, click 'Join' in the top navigation and register. Once you are signed in, click on 'My Account' or your username on the top of the page.

Watching Videos

Watching Videos

Can I create a list of favorite videos?
Yes. Click on the "Add to Playlists" link underneath the player to add the currently playing video to your list of favorites. You must be a registered Crackle member in order to add a video to your Playlist.
Where can I find the videos I added to my Favorites list?
Go to your profile and click on "Favorites" in the Playlist section.
What is a Viewing History and where can I find it?
If you are a Crackle member, we keep a list of the previous 300 videos you have watched. This list is called "History" and can be found in the playlists section on your profile. Your history will remain private unless you set it to public.
How do I empty my viewing history?
To empty your History, go to your profile and click on the "Empty Playlist" button in the History section.
How do I add the videos I am watching to a new playlist?
Click on the "Add to My Playlists" link underneath the player. Here you can either create a brand-new list or add to an existing one.
Where can I find my Playlists?

If you are a Crackle member, all of your playlists can be found on your profile page.

What is Safe Search Filter?
Crackle's Safe Search Filter blocks unrated and explicit videos and only displays videos that have been promoted by Crackle editors. Turning off the Safe Search Filter allows a search of all content on Crackle.com.

Embedding Videos

Embedding Videos

How can I post a video to my blog?
To post a video on your blog, click on the "Menu" button in the bottom right hand corner of the video player, and copy and paste the embed code displayed.
How do I post one video only instead of a whole bunch?
If you only want to publish one video at a time, you need to create a playlist with just that video in it and post that playlist to your blog.
How can I delete embedded videos from my blog?
To remove a video from your blog, log-in to the service where your blog is hosted and edit the post where the video is embedded. You will see the HTML code which embeds the Crackle video in your blog post. Simply remove the embed code for the video and save your changes. The video will no longer display.

Edit Profile

Edit Profile

How can I change my profile picture?
To change the image on your profile sign in to Crackle and go to your profile. Click on the "Account Settings" bar and select the "Click to Change" link under the Profile Image icon in the "About You" section. Choose your new picture from your computer.
How can I change my username?
To change your username, sign in to Crackle and go to your profile. Click on the "Account Settings" bar. And change the name in the "Username" field and click on "Save".
How can I change my emails settings?
Log in to Crackle and go to your profile. Click on the "Account Settings" bar and scroll down to "Email Settings". Check or uncheck the checkboxes and click "Save".
How can I change my password?
Log in to Crackle and go to your profile page. Click on the "Account Settings" bar and scroll down to "Password Settings". Enter your current password, and then your new password. To save your new password, click on "Save".

Subscriptions

What are subscriptions?
The "subscribe" function lets you choose the shows or movies that you like so you can easily find the latest videos from your favorite sources all in one place. Your selected subscriptions appear on your profile page in the "Subscriptions" area and you will receive emails alerting you about any new additions
How do I subscribe?
To subscribe to a movie or a show, simply click on the subscribe button on the video or profile page.
How do I unsubscribe?
To unsubscribe to any of your subscriptions, go to the "Subscriptions" section on your profile and click the "unsubscribe" link within the subscription section you want to remove.
How do I cancel email notification about my subscribed shows or movies?
To cancel email notifications about any of your subscribed shows or movies, go to the "Subscriptions" section on your profile and click the "cancel emails" radio button in the Preferences line within the show or movie you want to cancel emails notifications.

Playlists

What is a playlist?
A playlist is a list of videos you can create to help organize your videos, or to share your favorite video picks with friends or other Crackle users. You can create multiple playlists for all your interests.
How do I create a playlist?
To create a playlist, click on "Add to My Playlists" underneath the video player. In the field "Create Playlist", type in a title for your playlist. You can then choose whether the playlist will be shared privately with friends you send it to or made publicly available on the Crackle network. If you want to keep your playlist private, just uncheck the box next to "Public". Once you're done, click the "Add" button.
Where can I find the playlists I created?
To view your playlists, go to your profile.
How can I set a playlist to private?

As you are creating the playlist you can uncheck the "Public" box and only you will be able to see that playlist. If you want to change the visibility of your playlists from public to private or vice versa go to the playlists section on your profile. Click on the specific playlist you want to change and check or uncheck the Public checkbox.

How can I download my playlist to my PSP?
Currently, we are only allowing family friendly content to be downloaded to the PSP platform. Therefore at this time, we have disabled all other playlists except for the ones created by searches on your PSP.

Contests

Where do I find out what contests, if any, are currently running?
We will post a "Contests" link on the bottom of the homepage that will provide you with current or future contest information. If there are no contests running, there will be no “Contests” link on the homepage.
How do I enter a contest?
Information about contest eligibility and how to enter is provided in the contest rules.
Where can I find the contest rules?
Contest rules will be posted under the "Contests" link if there are contests running.
Am I eligible to enter a Crackle contest?
Entrants must be U.S. residents and be the age of majority in their state of residence. More comprehensive eligibility requirements are provided in the contest rules.

Account and Policies

Account Information

Account Information

How do I access my account?

Click on the "Edit Profile" button on the top right hand corner of the site. Note: You have to be signed in to Crackle in order to be able to view your account.

How can I edit my Account Information?
To edit your account information, go to your profile and click on "Account Settings".
How can I change my password?
Log in to Crackle and go to your profile page. Click on "Account Settings" and scroll down to the Password Settings section. Type in your current password as well as your new password and click the "Save" button.
I forgot my login. What can I do?
If you don't remember your login ID, send an email to support@crackle.com.
I forgot my password, how can I retrieve it?
Go to Crackle.com and click on "Login". Click on "Forgot your password?" and enter your email address in the provided field. Your password will be emailed to you immediately.
How do I de-activate my account?
To de-activate your account, log in to Crackle and go to your profile. Click on "Account Settings" and scroll down to the "Account Status" section. Set the account status to "deactivate" and click the "Save" button.
How do I re-activate my account?
If you want to use the same email address you have to send an email to support@crackle.com. Otherwise you can just join again through the standard registration process.

TOS and Privacy Policy

TOS and Privacy Policy

What are your Terms of service?
View our Terms of Service.
What is your privacy policy?
View our Privacy Policy.
I was banned. Why?
When a user violates our Terms of Service, the user is banned from Crackle. If you feel you were banned by mistake, please send an email to support@crackle.com.
How can I report a video that shows pornography or violence?
Click on the "Flag Video" link underneath the player. Then enter your email address and the reason why you are flagging the video and hit the "Submit" button. We will review the video in a timely manner and remove it if necessary.
How can I report a user?
If you want to report a user, go to his profile page by clicking on his username. Now click on "Report User" and enter your email and the reason why you are reporting this user.
Somebody posted my videos, what can I do?
If you own the rights to a video someone else posted, please send an email to piracy@crackle.com and we will look into the matter.

PSP

PSP

How can I download my playlist to my PSP?
Currently, we are only allowing certain limited content to be downloaded to the PSP platform. We have disabled all other playlists except for the ones created by searches on your PSP.
How can I download my uploaded videos to my PSP?

You may upload family friendly content; it will show up in your uploaded list of videos, which you can then download to your PSP. To do this, just open your browser on your PSP, navigate to http://www.crackle.com/psp/ and sign in, then click on "Download your own Crackle Shared Video Clips". After your videos have been processed, they will be in your list of uploaded videos.

Follow these simple steps to download and watch great Crackle content on your PSP. (You must have a Memory Stick Pro Duo in the PSP)

How to Download Videos to PSP (firmware version 3.50).
  1. Navigate through the PSP Menu under "Network -> RSS Channel -> RSS Channel Guide"
  2. After connecting to your network you should be connected to the "RSS Channel Guide".
  3. Navigate down the page to the text entry box below the Crackle.com logo and enter the channel you are searching for.
  4. Click the "Add Channel" button.
  5. Click the "Circle" button to exit the browser.
  6. You should now have an RSS feed with your selected search channel added to your PSP Menu under "Network -> RSS Channel -> 'your channel search'"
  7. Navigate to your channel and click on the 'x' button.
  8. Crackle RSS video feeds will display.
  9. Select the one you want to download and click the 'x' button.
  10. Your PSP should show a screen with your selected video downloading.
How to Download Videos to PSP (all PSP firmware versions).
  1. Navigate through the PSP Menu under "Network -> Internet Browser"
  2. Enter "http://www.Crackle.com/psp" in the URL address.
  3. After connecting to your network you should be connected to the "Crackle Video - SONY PSP".
  4. From here you can select any of the RSS channels listed by highlighting them and pressing the 'x' button to add them to your channel list. If you do not see the channel you are looking for, you may click on the "Search for video" and you will be redirected to the "RSS Channel Guide".
  5. At the "RSS Channel Guide" you may navigate down the page to the text entry box below the Crackle.com logo and enter the channel you are searching for.
  6. Click the "Add Channel" button.
  7. Click the "Circle" button to exit the browser.
  8. You should now have an RSS feed with your selected search channel added to your PSP Menu under "Network -> RSS Channel -> 'your channel search""
  9. Navigate to your channel and click on the 'x' button.
  10. Crackle RSS video feeds will display.
  11. Select the one you want to download and click the 'x' button.
  12. Your PSP should show a screen with your selected video downloading.
How to View Downloaded Videos on PSP
  1. After you've downloaded your videos to your PSP you need to navigate through the PSP Menu under "Video -> Memory Stick -> 'your selected Crackle PSP channel' -> 'your downloaded video'" and press 'x' button to view it.
  2. You may use the 'triangle' button to view controls for the PSP video player.
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